A/PPS 06.02 - Athletic Ticket Sales and Distribution

POLICY STATEMENT

Texas State University is committed to ensuring fair, transparent, and consistent practices in the sales and distribution of event tickets.

1. TICKET OFFICE

   1. The ticket office oversees all ticketing operations for the Department of Athletics including selling, reconciling, and managing all single game and season tickets. Tickets are also occasionally sold for special events coordinated through the Department of Athletics. More information on tickets prices and hours of operation can be found on the Athletics’ ticket office website.

2. ACCOUNTING AND RECONCILIATION

   1. The ticket office operates in full compliance with National Collegiate Athletics Association (NCAA) and Sun Belt Conference (SBC) regulations. Revenue generated from ticket sales is verified through audit reports produced by the university’s computerized ticketing system. After reconciliation, all funds are promptly deposited with the university cashier’s office.

      A pre-determined petty cash allotment is issued to the ticket office based on the athletic season. During the football season, this petty cash is counted and verified daily by the associate Athletic Director, Ticket Sales and Operation and the director of Ticket Operations. After the football season concludes, verification occurs on a weekly basis.

      To ensure continued compliance and accuracy, internal audits are conducted annually.

3. TICKET SALES AND DISTRIBUTION

   1. Game Tickets

      Game tickets may be purchased online, in-person, or over the phone with the ticket office. Tickets are non-refundable.

      Use of tickets grants permission for Texas State University and the Department of Athletics to utilize the user’s name, image, and likeness in conjunction with the event for promotional purposes as needed without compensation or need for prior approval.

      1. Digital Tickets – Tickets can be delivered electronically via email to the primary account holder. Access to tickets to enter venue will be done by downloading tickets to the account holder’s mobile wallet.

      2. Will Call – A will call window is available for all ticketed, home athletics contests. Tickets purchased by phone, media credentials, group tickets, and complimentary tickets left by a staff member will be available for pick-up at the will call window. Proper photo identification (ID) is required for release of tickets.

      3. Consignment Tickets – It is not generally the practice of the ticket office to allow tickets to be purchased through consignment. If tickets must be purchased by consignment, approval must be given by the executive senior associate Athletic Director, Business Operations and the associate Athletics Director, Ticket Sales and Operations.

4. COMPLIMENTARY ADMISSIONS

   1. The Department of Athletics is committed to allocating and distributing tickets to athletic events in a fair manner in compliance with Texas State, SBC, and NCAA rules and regulations. This policy ensures that complimentary admissions are managed responsibly and in the best interests of the intercollegiate athletics program.

      Individuals who receive complimentary admissions are responsible for reporting the value of the ticket for income tax purposes, when appropriate.

   2. General Student Body

      A portion of the tuition fees that Texas State students pay entitles students to attend athletic events.

      1. Digital Tickets – Students must present a valid student ID to enter athletic events.

      2. For select games (e.g., sell-out, postseason, etc.) ticket availability may be limited and distributed on a first-come, first-served basis.

      3. Students may be required to pick up tickets in advance for select events. In the event this process is needed, all students will be notified via university channels in advance.

      4. To access games, students should access their valid Texas State ID utilizing the TXST Mobile app and presenting the ID upon entry to the event.

   3. Student Athletes

      Student athletes are eligible to receive four complimentary admissions for designated guests to their sport’s contests.

      1. Complimentary admissions for student-athlete guests are issued through a pass list.

      2. Complimentary tickets may not be distributed in advance, or as a hard ticket.

      3. The student-athlete, or designated guests, are prohibited from receiving payment in exchange for complimentary admission.

   4. Prospective Student Athletes

      Prospective student athletes and their guests may be provided with complimentary admissions during official and unofficial visits.

      Admissions are managed through a pass list at the respective athletics facility.

      1. No physical tickets may be issued in advance.

      2. The prospective student athletes nor their guests are permitted to receive payment in exchange for complimentary admission.

   5. High School Coaches

      High school coaches may receive up to two complimentary admissions to Texas State athletic events.

      1. Complimentary admissions are managed through a pass list.

      2. Coaches must present a valid high school coaches association identification card and government issued ID.

      3. High school coaches that request tickets to football games must complete the online form at least one day prior to event.

   6. Athletics Department Staff

      Full-time Department of Athletics employees are eligible for complimentary season tickets for each ticketed sport. For the purpose of this policy, interns, graduate assistants, and restricted coaches are considered full-time employees if they work at least 20 hours per week for nine months in the Department of Athletics. If a game is sold out, the value of complimentary tickets may be considered taxable income under IRS regulations.

      1. It is an NCAA violation for athletic department staff members to provide tickets to the following:

         1. student-athletes;

         2. prospective student-athletes;

         3. family members of student-athletes and prospective student-athletes;

         4. high school, prep school, and two-year college coaches; and

         5. individuals associated with teaching or directing activities in which prospective student-athletes are involved.

      2. Staff members who sell complimentary season tickets will lose ticket privileges for future seasons, as well as face disciplinary consequences at the discretion of the immediate supervisor.

      3. Ticket allotments are as follows:

         1. director of Athletics – eight per sport;

         2. head coaches of given sport – 10;

         3. executive senior associate, senior associate, and associate Athletics directors and assistant coaches of given sport – six per sport;

         4. assistant Athletics directors and head coaches that are not in season – four per sport; and

         5. assistant coaches not in season and full-time staff member-- two per sport.

5. REVIEWERS OF THIS PPS

   1. Reviewers of this PPS include the following:

      Position	Date
      Associate Athletic Director, Ticket Sales	November 1 E5Y
      Associate Athletic Director, Compliance	November 1 E5Y
      Senior Executive Associate Athletics Director, External Operations and Brand Management	November 1 E5Y

6. CERTIFICATION STATEMENT

   This PPS has been approved by the following individuals in their official capacities and represents Texas State Athletics policy and procedure from the date of this document until superseded.

   Associate Athletics Director, Ticket Sales and Operations; senior reviewer of this PPS

   Senior Executive Associate Athletics Director, External Operations and Brand Management

   Director, Athletics